Privacy Policy for SWS GROUP

SWS Group (Cleanpro, Cleantex, Pestpro & Indigenous Workplace Services) respects each individual’s right to personal privacy. This website privacy notice explains our policy for dealing with personal information that we collect through this website.

In addition to the provisions of this website privacy notice, there may also be specific and additional privacy provisions that apply to certain sections of the website. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this website privacy notice and those other specific and additional provisions, the specific and additional provisions will prevail.

The SWS Group ("SWS", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather from you through our websites, applications, services, and other interactions (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect various types of information from and about users of our Services, including:

  • Personal Information: This is information that can identify you as an individual. This may include:
  • Contact Information: Name, address, email address, phone number, and other similar contact data.
  • Demographic Information: Age, gender, date of birth, and other demographic details.
  • Account Information: Usernames, passwords, and other credentials used to access our Services.
  • Financial Information: Payment card details, bank account information, billing address, and other financial data necessary for transactions. (Note: We do not store full payment card details on our servers; these are processed securely by third-party payment processors).
  • Professional Information: Job title, company name, industry, and other work-related details.
  • Identification Information: Government-issued identification numbers (e.g., driver's license, passport) where required for specific services or legal compliance.
  • Any other information you choose to provide us.
  • Non-Personal Information: This is information that does not directly identify you. This may include:
  • Usage Data: Information about how you use our Services, such as pages visited, time spent on pages, links clicked, search queries, and features used.
  • Device Information: Information about the device you use to access our Services, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
  • Location Information: General location information derived from your IP address or, with your consent, precise location information from your mobile device.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5 below).

2. How We Collect Information

We collect information in several ways:

  • Directly from You: When you register for an account, fill out forms, make a purchase, subscribe to newsletters, participate in surveys, contact customer support, or otherwise interact with us.
  • Automatically: When you access and use our Services, we may collect certain information automatically using cookies, web beacons, and other tracking technologies.
  • From Third Parties: We may receive information about you from third-party sources, such as business partners, social media platforms, and publicly available sources, to supplement the information we collect directly.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: To operate, maintain, and improve our Services, including processing transactions, providing customer support, and delivering the products or services you request.
  • To Personalize Your Experience: To tailor content, recommendations, and advertisements to your interests.
  • For Communication: To send you updates, newsletters, marketing and promotional materials, and other information that may be of interest to you. You can opt out of receiving marketing communications at any time.
  • For Analytics and Research: To understand how users interact with our Services, identify trends, and improve our offerings.
  • For Security and Fraud Prevention: To protect our Services and users from fraud, unauthorized access, and other security threats.
  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
  • For Business Operations: For internal administrative purposes, such as auditing, data analysis, and business planning.

4. How We Disclose Your Information

We may disclose your information to the following categories of recipients:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, customer service, marketing, and IT services. These service providers are obligated to protect your information and only use it for the purposes for which it was provided.
  • Business Partners: We may share your information with trusted business partners with whom we collaborate to offer joint products or services.
  • Affiliates: We may share your information with our subsidiaries and affiliated companies within the SWS Group for purposes consistent with this Privacy Policy.
  • Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • In Connection with Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
  • With Your Consent: We may disclose your information to other third parties with your explicit consent.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you, for various purposes, including research, analytics, and marketing.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your Browse activities and device.

  • Cookies: Small text files stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). Cookies help us remember your preferences, analyze website traffic, and deliver relevant advertisements.
  • Web Beacons (or Pixel Tags): Small graphic images placed on web pages or emails that help us track user behavior, such as whether an email has been opened or a web page viewed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide you with Services.
  • Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records for a certain period).
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

8. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Correction: You may have the right to access and update inaccuracies in your personal information.
  • Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
  • Do Not Track: Some web browsers may transmit "do not track" signals. We do not currently respond to "do not track" signals.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Data Portability: You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Object to Processing: You may have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact details provided in Section 10 below. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete such information from our records.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SWS GROUP | CLEANPRO | CLEANTEX | PESTPRO | IWS

Address: 7 Emplacement Crescent, Hamilton Hill, Western Australia, 6163

Email: admin@swsgroup.com.au

Phone: (08) 9336 6944

Web: www.swsgroup.com.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.